Talkaphone ETP-TAL Talk-A-Lert Manual de usuario descargar pdf (Pagina 32)

32 of 34 Talk-A-Lert III Manual Rev. 2/ 3/ 2014

10. Troubleshooting

Known Conflicts: Applications that run automatically on a timed basis or on startup,

such as anti-virus or defrag programs, have been known to cause conflicts with Talk-A-

Lert. A possible solution in the case of anti-virus programs is to scan only program files

instead of all files.

Problem:

Solution:

I forgot my password.

As a security measure, there is no back door entry into the

program. Call Talk-A-Phone Co. and ask for a Talk-A-Lert

Specialist.

I tried to poll a phone

(or all phones) for the

first time and nothing

happened

You must have one poll time entered for a phone in order for

the poller to activate. To add a poll time, see the section 4C.

Entering New data.

I can't poll at all.

You may have a problem with your COM port. Make sure

you have set the port in the poller preferences the same as

the port in which you have installed your modem. Also

make sure you don't have any other devices using the COM

ports you have chosen. Even if you have removed another

device, the COM port may still be set for the old device. To

verify your COM port, you can install Talk-A-Lert on another

computer (a laptop if available) that you know has a native,

unused COM port.

Make sure your phone line is good. Plug a phone into the

Phone jack of the modem and try to call the number you

have entered in the Phone Number field of one of the

phones.

Make sure the Poller is active.

Was the Poll Result “N O CARRIER”? This ind icates that

there is no dial tone on the modem’s phone line.

I can't see anything in

the Poll Results

window, but I know I

polled recently.

Check the Date Range in the Poll Results window. Change it

to include today's date, then press the refresh button.

Check the Poll Run Default Display Date Offsets in the

General Preferences. Each time you restart Talk-A-Lert it

resets the date range of the Poll Results window. If you don't

restart, eventually the date ranges will need to be changed.

A lot of my poll results

seem to be not verified.

In the poller preferences, under the Administration menu,

reduce the Minimum Result Length to 8.

Plug an analog phone into the phone port on the modem and

call the phones that are having problems. Do they answer

with a series of tones? If not, there is problem with either the

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